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                          FREQUENTLY ASKED QUESTIONS

DoQuestions Questions about different donation situations
Thank you for your generosity in supporting the efforts of the Mind-Body Connection Research and Education Foundation. If you have questions about how to help, please contact us during business hours (Monday through Friday, 9 a.m. to 6 p.m. CST) via email to info@mbc-ref.com . If you email outside of business hours, please leave a message and we will respond the next business day.

I WANT TO MAKE A CREDIT CARD GIFT, BUT I DON’T LIKE SUBMITTING THE INFORMATION OVER THE WEB.

Although donating online is a fast and secure way to make a gift, there are several alternatives available. You can print out the Downloadable Donation Form (PDF), fill out all information and mail it to us at MBC-REF, P. O. Box 540, Lakehills, Texas 78063-0540. Or, you can mail your check or money order to the same address without the form. 

IS MY CREDIT CARD INF0RMATION SECURE?

The Mind-Body Connection Research and Education Foundation takes every precaution to protect our donors' information. When you submit sensitive information via the Web site, your information is protected both online and offline. We use the industry standard security protocol to communicate with your browser software, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Independent audits are also conducted on our practices to ensure the privacy, security and appropriate processing of your information on our site. In addition, we work to accurately process your contribution information. 

MY DONATION DID NOT GO THROUGH.  WHY?

If you received an error message after completing your transaction, it is likely that the information provided, such as the credit card identification number, did not match exactly with what is on file at your bank. For further assistance, email us at info@mbc-ref.com

HOW CAN I FIND OUT MORE ABOUT THE RESEARCH MY DONATION IS SUPPORTING?

To learn more about the research we are funding, please visit Our Role and Impact page.  

CAN I MAKE A RECURRING CREDIT CARD DONATIONS?

Recurring gifts are a wonderful way to support the Foundation's vital work. Please see our Donate page, or contact us at 830-612-3625 or email info@mbc-ref.com and we will assist you. 

WHAT PERCENTAGE OF MY DONATION GOES TO THE WORK OF THE
FOUNDATION AND THE SUPPORT OF THE MIND-BODY CONNECTION UNIVERSITY?

The Mind-Body Connection Research and Education Foundation strives to make every dollar count as we seek to carry out the Mission of the Foundation that was formed to fund the Mind-Body Connection University. We keep a sharp eye on expenses.  The Foundation does not stockpile funds in an endowment, choosing instead to identify and travel the most promising path to provide the MBC University funds and support for its intended goals.

CAN I MAKE A DONATION IN HONOR OR MEMORY OF SOMEONE?

Yes. For more information about this process, please visit our Honor and Memory Gifts page. The Mind-Body Connection Research and Education Foundation will mail an acknowledgment card to your designated recipient or recipients, informing them of your donation (the amount of the gift is not included). You will receive a gift receipt for income tax purposes. 

I CANNOT FIND MY RECEIPT.  CAN I HAVE ANOTHER ONE?

We can send you a copy of your receipt. Please email info@mbc-ref.com with your full name as it appeared on your donation, your address, the date you made the donation and the amount. Please include a phone number or email address so we can get in touch with you if we need to.

DOES THE FOUNDATION SELL, RENT OR TRADE DONOR INFORMATION
(E.G., MAILING AND E-MAIL ADDRESSES AND PHONE NUMBERS) TO OTHER AGENCIES?

The privacy of our donors is very important to us and we do not share or sell this information. 

I DONATED SEVERAL WEEKS AGO.  WHY HAVEN’T I RECEIVED A RECEIPT?

This is not normally the case, so please email info@mbc-ref.com with as much information as possible about your donation. It's possible we had an incorrect address for you, so when you call or write, tell us your full name as it appeared on your donation, your address, the date you made the donation and the amount. It is also helpful if we know how you made the donation: check, credit card, online, etc. And please include your phone number or email address so we can respond as quickly as possible.

DOES THE MIND-BODY CONNECTION RESEARCH AND EDUCATION FOUNDATION
ISSUE TAX RECEIPTS?

Yes, The Mind-Body Connection Research and Education Foundation is a 501(c)3 nonprofit, tax-exempt organization designated by the Internal Revenue Code. When you contribute over $5 to the Foundation, you will receive a charitable tax receipt for income tax purposes. Our tax ID number is 45-4879754. For all other donations, your canceled check or credit card statement can serve as record of your donation. You can expect your receipt for your donation within one to three weeks from the date you send it in. If you make your gift online, your receipt will be emailed to you. If you are making a recurring donation through your credit card, your contribution will be charged automatically on the day and the frequency you have selected. You will receive an annual statement summarizing your gifts to the Foundation (either electronic or hard copy), and your credit card statements serve as additional record of your contribution.

I MADE A DONATION ONLINE (OR A MEMORIAL/TRIBUTE GIFT) AND
NOW I HAVE QUESTIONS ABOUT IT, WHOM CAN I CALL?

Please email info@mbc-ref.com.